The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Lora B.07-23-2025
TYPE:ServiceMODEL:TaosYEAR:2022
Positives: I like having a relationship with a direct advisor, having the ability to directly text, and liked the feature where the technician sends you a video explaining what is wrong.
Negatives: There was no transparency in terms of when I would get my car back. My car was there for a week with no rental and almost every day I was told it would be ready by the end of that day. I completely understand the need to have my car a week, but the communication wasn’t honest and they didn’t work with me to ensure I had alternate transportation. On my advisor’s day off, it didn’t seem there were systems in place to allow anyone else to communicate with me which led to me calling many times and never getting a response until my direct advisor was back at work. Finally, after getting my car back fixed, I had to go BACK to the dealership 2 days later because my drivers side window was no longer automatic and I had an alert for the oil level.
Laura R.07-23-2025
TYPE:SalesMODEL:TiguanYEAR:2025
Joe was very professional and friendly. It was enjoyable experience :-)
Brian D.07-22-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
Fantastic service, great experience. They met all expectations.
Ronald L.07-19-2025
TYPE:SalesMODEL:AtlasYEAR:2025
Strangely took 3 days to finalize sale, bizarre.
Everybody was great just the process was weird. First time buying a car in Massachusetts may be legit.
Judith N.07-18-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Always courteous and prompt - as well as genuinely welcoming and pleasant n
Dorothea G.07-18-2025
TYPE:ServiceMODEL:JettaYEAR:2019
Treated with respect, friendliness (and even a little humor) when arrived and provided a comfortable waiting area to relax in while having the vehicle serviced. after work was complete, my husband was filled in on the details and any issues to prepare for in the future after a thorough inspection done to his car.
Christina T.07-17-2025
TYPE:ServiceMODEL:TaosYEAR:2024
The service team was especially helpful. I arrived for a drop in inspection sticker and Erika made sure everything went smoothly.
