Average Score (386 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

386 Ratings

4.8 Average

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  • Dianna D.01-01-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    The staff were very pleasant and friendly. The young woman that helped us was very knowledgeable and helpful. They treated you with respect for your time.

  • Diana K.01-01-2025

    TYPE:ServiceMODEL:PassatYEAR:2022

  • Stephen D.12-30-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

    Sales professional was very thoughtful and knowledgable.

  • Kathryn M.12-27-2024

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Erika explained everything and the Atlas was ready before we expected. Plus the car was washed and vacuumed.

  • Theresa R.12-27-2024

    TYPE:SalesMODEL:TaosYEAR:2024

  • Raffaela H.12-27-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

  • Kent S.12-26-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Andrew was great to work with.

  • Denys M.12-25-2024

    TYPE:SalesMODEL:AtlasYEAR:2025

    Andrew, our salesman was helpful, and concise. Chris on the finance side truly wanted to help and ensure the deal went smoothly.

  • Shirley R.12-25-2024

    TYPE:ServiceMODEL:JettaYEAR:2024

    VW charged me $32.00 to rotate my tires during my 20 thousand mile service and also when I went to use my windshield washer during bad weather and a very dirty windshield unknown to me my windshield washer reserve was empty, bone dry. I would think and hope a 20 thousand mile service would service these issues. Please don't take advantage of your customers, we pay enough for the vehicle and the finance. Also maybe take a video of the service like most dealerships do.....I can't trust what is being done to my vehicle going forward. Very unhappy with your service.

  • Katie C.12-25-2024

    TYPE:ServiceMODEL:TaosYEAR:2024