Average Score (386 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

386 Ratings

4.8 Average

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  • Scott L.02-17-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Got me in and serviced very quickly

  • Deborah B.02-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Courtesy 4+

  • Stephen M.02-17-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Erika A.02-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • William F.02-13-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Dealer was prompt in inspecting my car and returning it. Was also clear that the repairs were covered under warranty.

  • Sonia F.02-12-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    It was a great service ,

  • Christine R.02-12-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

  • Emma L.02-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    I was told that they could fix my apple CarPlay if the software was updated. After paying an additional $300, my apple carplay still did not work. When asked if I could then have a refund, since the service was clearly not provided, I was told that there was nothing they could do about it.

  • Jessica F.02-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Pleased overall with the experience. Felt a little upsold in services.

  • Andrew K.02-07-2025

    TYPE:SalesMODEL:TaosYEAR:2024