The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Steven P.03-22-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Firstly, my car was brought in for a major repair with at least 3/4 of gas and when I picked it up 1- 1/2 weeks later the gas gauge was on empty. I, on the other hand, returned your vehicle with a full tank of gas. Mind you, this is a vehicle I bought brand new last year (Tiguan R). It also purchased the tire/wheel package w/cosmetic care when I bought the vehicle. That said, I had it also in your care to repair a “rash” on the rim and when I checked the work that was done…well, frankly, I don’t think it was repaired at all. It looks as it did when I dropped it off. Sarah told me it was done. I disagree. I wrote to your general manager and as yet have heard from him. I also brought you two customers who bought (2) cars from you last year; Mr. And Mrs. Britton. I am very disappointed!
Alisa B.03-22-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Julianne M.03-20-2025
TYPE:ServiceMODEL:TaosYEAR:2024
Service was phenomenal. Sarah is cool somewhat funny. I appreciate her help.
Theresa B.03-19-2025
TYPE:ServiceMODEL:AtlasYEAR:2018
Todd S.03-17-2025
TYPE:SalesMODEL:TaosYEAR:2025
Philip S.03-16-2025
TYPE:ServiceMODEL:TaosYEAR:2023
As far as I can tell there is no need for a changing anything that these folks are already doing at this dealership I have no complaints. They are 100% professional and courteous all the time I go there for service. They always polite, especially Sarah Hall. She does a job great and she’s a valued employee and I appreciate that.
Yuanfei W.03-13-2025
TYPE:SalesMODEL:Golf RYEAR:2024
Experienced staff, very helpful
Lawrence F.03-12-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2023
The customer service was professional and outstanding. The rep who handles the insurance for my tire was knowledgable and competent. A great overall experience. BUT while I waited, the hard rock music was grating on the ears for two hours. And I can't imagine that anyone looking at new cars to purchase would have lingered any longer due to that horrible music. Creating an atmosphere makes a difference. Something to think about.
