Average Score (387 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

387 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Kelly K.09-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Had a wonderful experience with Sarah in the Service Dept.

  • Nancy P.09-07-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

    everyone did their job

  • Brenda E.09-06-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Colleen S.09-06-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Michelle G.09-04-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Service was great. I didn't have to wait to drop off my vehicle. Communication was on point with what needed to be done.

  • Mary B.09-03-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    The sales and service teams were excellent to work with. Joe and Sarah took charge and led me to the perfect vehicle.

  • Jeffrey D.09-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Promptly greeted upon arrival, clean drive in bay out of the elements. Vehicle was taken to the service bay immediately

  • Joao S.09-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Patrick VW service team is AMAZING! Any time i take my car there for service it is always world-class level. The level of care and attention. Thankfully it was done under warranty but appreciate the effort and customer service they offer at this location. They were booked out completely and the ETA to finish the job was schedule for the following week because of the extent of work. But they managed to do it within 3-days of the vehicle being dropped off. Thank you very much VW Team!

  • Jillian K.09-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Scheduled service and recalls were perform d. Didn't have to wait long and finally...finally got the promised car wash after service.

  • Nancy M.09-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Everyone was extremely pleasant. Answered any questions I had. Very efficient.